An VOLTME Return Merchandise Authorization (RMA) allows customers to return defective products to Voltnex Innovations ("VOLTME") for a replacement. VOLTME should satisfy the unfortunate need to replace your VOLTME product under warranty as quickly and as painlessly as possible.
Free VOLTME account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request. The Standard RMA is open to both original owners and second-hand owners of the product. All owners must provide a proof of purchase in the form of an invoice or receipt. After approval, you will be responsible for shipping the product to VOLTME, following our shipping guidelines, which can be found here. Upon receipt of your undamaged product, VOLTME will process and ship a replacement to you within 3 business days (exclusive of time in transit). Shipments from VOLTME to you will be made via ground shipping, although you may request and pay for expedited shipping. VOLTME is not responsible for delays in delivery and does not guarantee any delivery dates.
Products shipped to VOLTME must meet the product conditions and other terms outlined in the applicable Limited Warranty for such product. If your product is received damaged, and/or does not otherwise meet the applicable Limited Warranty terms, the product will be returned to you and you may incur a service charge. Upon receiving and inspecting the product, VOLTME will contact you with information and options to assist with filing a claim, and may offer a repair fee to avoid loss of the product's warranty.
Once VOLTME receives your RMA request, the RMA will be reviewed by our Customer Service Department within one (1) business day. In order to approve your RMA, VOLTME will need a copy of the original purchase invoice or receipt for the product you seek to replace.
Please see our shipping guidelines (found here) for packing, shipment and other relevant information.
Completing the RMA
Once the RMA request is reviewed and approved by the Customer Service Department the following steps will occur: The RMA number and shipping instructions will be emailed to you The defective product can then be shipped to VOLTME. The address, packing instructions, and shipping information will be detailed in the email that is received when the RMA is approved. Once the replacement product is shipped, an email will be sent to the email address in your VOLTME member account with the tracking number. You may check the status of your RMA at any time from your support page.
Not Covered Under Warranty
Products without sufficient proof of purchase Lost or stolen products Items that have expired their warranty period Non quality-related issues (after 30 days of purchase) Free products Repairs through 3rd parties Damage from outside sources Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) Purchases from unauthorized resellers
Contacting Customer Service If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-641-8838 or You can reach us at firstname.lastname@example.org option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.
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Address (HQ) RM3101, Tower 6, Tianan Cloud Park Phase II, Bantian Street, Longgang District, SZ
9:00AM - 5:30PM (PT)
+1 888-641-8838 (US)
9:00AM - 17:30 (Beijing)
+86 755-28510014 (CN)
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