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Warranty Terms

If you are looking for support for your product, or have a question related to it, please head here for answers to frequently asked questions. If you need to request an RMA or process an eligible return, you can do so online at http://www.voltme.store/rma-policy.html.

VOLTME Innovations ("VOLTME") warrants that the Product (defined below) delivered hereunder to the original purchaser ("Original Purchaser") from voltme.store or an VOLTME Authorized Reseller (each an "Authorized Reseller") will be free from material and workmanship defects that adversely affect the performance of the Product under normal use, pursuant to the terms outlined below. This Limited Warranty is only valid for the Original Purchaser, is non-transferable and does not extend to any used Products or Products not purchased from voltme.store or an Authorized Reseller.

By using your VOLTME product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your VOLTME product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within seven (7) days in accordance with the Policies.

What is Covered
Under this Limited Warranty, VOLTME warrants that each VOLTME product that you purchase will be free from material and workmanship defects under normal use in accordance with VOLTME's published product materials during the warranty period. VOLTME's published product materials include, but not limited to, user manuals, safety guidelines, specifications.
The warranty period for different products and parts vary, please check http://www.voltme.store/products.html to verify the duration of the warranty for your particular product or parts.

  1. 1. Wall Charger 
  2. 2. Power Bank
  3. 3. Charging Cable
  4. 4. Car Charger
  5. 5. Power Station
  6. 6. Power Stip
  7. 7. Wireless Charger
  8. 8. USB Hub / Dock

    How to Obtain Warranty Service
    If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting VOLTME's local service center or through http://www.voltme.store/rma-policy.html. You will need to provide a valid proof-of-purchase, receipt or order number for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact VOLTME Support for information specific to your location.

    What will VOLTME Do
    VOLTME will attempt to diagnose and resolve your problem by telephone, e-mail or online chat.
    If your problem cannot be resolved over the telephone or firmware updates, you may be required to deliver the product to VOLTME Support Center for further examination. VOLTME will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

    What This After-Sales Policy Does NOT Cover
    This policy does not cover the following:
    × Crashes or fire damage caused by non-manufacturing factors
    × Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
    × Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
    × Damage caused by a non-authorized service provider.
    × Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
    × Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
    × Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
    × Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
    × Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
    × Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
    × Loss of, or damage to, your data by a product.
    × Damage resulting from any non-VOLTME technical or other support, such as assistance with "how-to" questions or inaccurate product set-up and installation.
    × Products or parts with an altered identification label or from which the identification label has been removed.

    Your Other Rights
    This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with VOLTME. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
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